Refund policy

Return Policy

At Filluxe, we take great care in crafting and packaging every product. However, we understand that things can sometimes go wrong. Here's how we handle returns and shipping.

Shipping Methods, Times & Costs

Shipping options, delivery time, and cost are automatically calculated at checkout based on the shipping address and selected method. We currently ship within the United States.

Returns & Exchanges

Because our products are made in small batches and for personal care use, we do not accept returns or exchanges unless:

* The item arrived damaged
* The item is defective (e.g., packaging issue or manufacturing error)

If this happens, please contact us within 5 days of delivery with:

* A photo of the product and the issue
* Your order number
* A brief description of the problem

We will either send a replacement or issue a refund—depending on the situation.

Refund Conditions

* Refunds are only issued for damaged or defective items.
* Original shipping costs are non-refundable.
* Return shipping (if requested) is covered by the customer, unless otherwise stated by our support team.

Need Help?

If you have any concerns about your order, don’t hesitate to reach out:

Email: filluxecosmetic@gmail.com
We're always here to make it right.